TERMS AND CONDITIONS
General information
These terms and conditions ("Terms") apply when you as a consumer ("you") place an order via www.dazzling.no and associated pages ("Websites"). The agreement is entered into between you and Dazzling Krystaller og steiner AS org.no. 931463888 ("dazzling.no/"we"/"us"). Contact details and other information about dazzling.no can be found on the Website. The Terms apply to all agreements that you as a consumer enter into with dazzling.no.
All prices on the Website are in Norwegian kroner (NOK) and include applicable value added tax (VAT). If you are under 18, you must have permission from a guardian to place an order with us.
We reserve the right for any typographical errors, product changes, price adjustments and color variations, as well as possible stock shortages. We reserve the right to reject/cancel orders in cases where prices or offers are incorrectly stated. Any recommendations are only recommendations based on personal opinions. We strive to make our photos as representative as possible and consistent with reality. We cannot guarantee that all images accurately reflect the products' actual appearance. We accept no responsibility for information on the Website that comes from third parties.
All attempted fraud will be reported to the police, and dazzling.no reserves the right to terminate the purchase if fraud is suspected. dazzling.no retains a purchase lien on the delivered products until the full purchase price, plus any interest and costs, has been paid, cf. the Norwegian Pledge Act § 3-14.
Your contact details will only be visible to and processed by dazzling.no. Your contact details will never be sold or otherwise shared with third parties without your approval.
Stock status is updated continuously, and we reserve the right for minor discrepancies.
The Website and its contents are owned by us or our partners. The information is protected, among other things, by laws concerning intellectual property rights and marketing. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without our prior written approval.
Order & confirmation
To make a purchase via the Website, you must accept the Terms. When you accept the Terms, you undertake to comply with them in full. Furthermore, you acknowledge and confirm that you have read the information about personal data and approved the use of cookies.
By accepting the Terms while placing your order, a binding agreement is formed between you as the customer and dazzling.no. At the same time as you place your order, you accept that you are also responsible for payment of the order's total amount. When an order is received, an order confirmation is automatically sent by email to your registered email address. Initially, you will receive a preliminary confirmation. When your order has been packed and is ready for dispatch, you will then receive your final order confirmation in step two. This order confirmation also serves as proof of full payment.
dazzling.no reserves the right for discrepancies in the final delivery where stock levels were incorrect at the time of your order. You can place orders on the Website around the clock; items are normally picked the next working day
Payment
Payment is made via VIPPS, KLARNA, VISA and MASTERCARD.
Delivery
We use a flat shipping rate from NOK 58 per package for purchases of items under 100g,-,. We use PostNord and Posten as logistics partners in Norway. Items are normally delivered directly by PostNord or Posten either to your mailbox or to the nearest post office. Parcel shipments that are considered too large for a mailbox are delivered to your nearest pickup point and you will receive an SMS/email notification (applies only to Norges pakke and PostNord Locker).
Normal delivery time is between 2 - 5 business days after we have received your order, subject to the item being in stock. Delivery times may be somewhat longer during holidays.
All shipments and parcels that do not fit in the mailbox are notified by SMS/email. Please therefore be careful to provide the correct mobile number. To collect your shipment, you need a tracking number/shipment ID and identification.
All parcels remain at the pickup location for 14 days before they are returned to us; read more about this below under "Uncollected parcel".
*The effects of crystals and stones are based on experience and spiritual practice. They are not medical products and should not be used as a substitute for advice or treatment from qualified healthcare professionals.
Right of withdrawal and returns
When you shop at DAZZLING KRYSTALLER OG STEINER AS (Dazzling.no) you always have a 14-day right of withdrawal. The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken. Returned goods must be unused and in their original packaging, and any price tags must be included. If this is not the case, we may claim compensation for any loss resulting from reduction in value due to your handling of the item, insofar as this was not necessary to determine the nature, characteristics and function of the goods, and the reduction in value will be deducted from the refund.
For returns, the customer pays the shipping cost to send the item back.
We recommend sending the return package as Norgespakke (via Posten) or with PostNord parcel locker to the following address:
Dazzling Steiner og Krystaller AS
Hillevågsveien 99
4016 Stavanger
It is also possible to deliver the item directly to the address above by arrangement via email: kunderservice@dazzling.no
Remember to include the order number and contact information in the package so that we can process the return as quickly as possible.
Here is how to return by post:
1. Two packing slips are included with the shipment. Fill out one and send it with the return. If you are missing your return form or have questions regarding returns, contact customer service by email at kunderservice@dazzling.no.
2. We recommend using the same packaging in which the item was delivered.
3. Refunds for the package are issued within 14 days, using the same payment method you used to pay for your order.
Uncollected parcel
Uncollected parcels are not covered by the right of withdrawal. Parcels that are not collected will be charged a fee. This corresponds to the costs incurred by us in sending out the parcel and receiving it back. If the purchase price exceeds NOK 299, you will be charged a fee of NOK 299. If the purchase price is below NOK 299, you will be charged the value of the order. Parcels sent as postal packages to the post office pickup location are notified by SMS to your mobile phone and are stored for 14 days. Letters that do not fit in the mailbox are delivered to the nearest pickup location and notified by SMS. Uncollected items are returned to us.
Refund
Refunds are made within 14 days using the same payment method you used to pay for your order. Administration of the return is carried out by dazzling.no customer service.
For returns involving a purchase of "3 products, pay for 2", the following applies: When returning the free product, no refund is issued as you were never charged for that product. If you return a product you paid for but choose to keep the free product, we will charge for the free product. This means that we only refund the difference between the free product and the products you returned to us.
If you paid with a gift card and choose to return, the balance on your discount code or gift card will be updated within 48 hours after the return is registered, provided that the gift card is still valid.
Cookies
Cookies are small text files stored on the visitor's computer and can be used to track what the visitor does on the website. At dazzling.no we use the following cookies:
1) Session-based cookies (a temporary cookie used only during a session).
2) Persistent cookies (cookies that remain on your computer until you delete them or they expire).
3) First-party cookies (cookies placed by the website you are visiting).
4) Third-party cookies (cookies placed by a website other than the one you are visiting).
5) Similar techniques (techniques that store information in your browser or on your device in a way similar to cookies).
We use cookies to improve the services we offer. Some of our services may require cookies for the website to function properly, but other cookies improve the services for you. We use cookies for overall analytical information about your use of our services and to store functional settings such as location and other details. We also use cookies to be able to target relevant marketing to you.
Can you control the use of cookies yourself?
In your browser or on your device, you can change the settings for the use and extent of cookies. Go to your browser or device settings to learn more about how to change your cookie settings. Examples of things you can set are blocking all cookies, accepting only first-party cookies, or deleting cookies when you close the browser. Please note that some features on the website may not work as intended if cookies are disabled or deleted. For example, you may not be able to visit certain parts of the website, or you may not be able to receive personalized information when you visit the website.
Defects in the item - the buyer's rights and complaint deadline
If there is a defect in the item, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she intends to invoke the defect. The buyer has always complained in time if this happens within 14 days from when the defect was discovered or should have been discovered. A complaint may be made no later than 14 days after the buyer took possession of the item. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of Chapter 6 of the Norwegian Consumer Purchase Act, as appropriate withhold the purchase price, choose between repair and replacement, demand a price reduction, demand cancellation of the agreement and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Force majeure
We are not responsible for delays caused by circumstances beyond dazzling.no's control, such as general labor disputes, war, fire, lightning, terrorist attacks, changes in legislation, technical problems, failure in electricity/telecom/data connections or other communications, as well as errors or delays in services from subcontractors due to the aforementioned circumstances. These circumstances shall constitute grounds for exemption from liability, resulting in exemption from compensation for damages and other sanctions. If such circumstances arise, we will inform you both at the beginning and at the end of the situation in question. If the circumstances have lasted longer than two months, both you and we have the right to terminate the purchase with immediate effect.
Changes to the terms
We reserves the right to make changes to the Terms at any time. All changes to the Terms will be published on the website. Changes apply from the time you have accepted the Terms (in connection with a new purchase or when visiting the Website). However, we recommend that you stay regularly updated on the Website to be notified of any changes to the Terms.
Privacy policy
Privacy explains how we collect and use your personal information. It also describes your rights and how you can exercise them. You can read our privacy policy here.
Dispute resolution
Complaints should be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council can be reached by phone at 23 400 500 or www.forbrukerradet.no.
The European Commission's complaints portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.